Get Help with VA PTSD Care, Benefits, or Claims

To get help with issues related to quality of care, you can contact several people at the VA Medical Center near you. The National Center for PTSD does not provide advocacy services. If you are not satisfied with the services that you are receiving, all VA Medical Centers have the following personnel:

• Patient Representative/Advocate
  This person's job is to help make sure you are satisfied with your care. If this person does not help, you can then contact the VA Medical Center Director's Office.
• OEF/OIF Program Manager
  If you served in the more recent conflicts, you can approach the OEF/OIF Program Manager at your local VA. Their job is also to help coordinate your care.

To get help if you are having problems with benefits or claims, contact:

• VA Benefits Information
  1-800-827-1000. Includes disability, pension, education, burial, and other Veterans' benefits. NOTE: As of July 13, 2010, VA has New Regulations on PTSD Claims. Please be aware that the National Center for PTSD does not provide any services related to benefits, and we do not have any additional information on the new rules.
• VA Health Benefits
  1-877-222-VETS (8387).
• Veterans Service Organizations (VSO's)
  VSOs, such as Disabled American Veterans (DAV), Vietnam Veterans of America (VVA), and others, are a resource that service members and Veterans can use to understand VA benefits and services. VA is updating its list of VSO’s so you can search for VSOs at the Office of General Counsel's Accreditation page.
• State Veterans Affairs Offices
  In addition to the federal VA, every state has an office of Veterans affairs. These offices have personnel that can advocate for you and help with VA claims and paperwork.